**Update Your Meter by 24 November 2024 to Keep It Working**

If you're using a prepaid electricity meter in South Africa, it’s crucial to make sure your meter is updated before 24 November 2024. After this date, the system that generates electricity tokens is changing, and old meters won't recognize new tokens unless they are updated.

**What does this mean for you?**

If your meter isn’t updated in time, any new tokens you buy won't work. You won’t be able to recharge your electricity, and essentially, your meter will stop functioning.

**What should you do?**

1. **Get Your Meter Recoded**: Whether you're an Eskom customer or you get your electricity from a municipal supplier, you need to have your meter recoded to accept the new tokens.

2. **Enter Key Change Tokens**: When you buy your next prepaid electricity after updating your meter, you'll receive two sets of key change tokens. Enter these tokens into your meter first. Only after these have been entered can you use the regular token to top up your electricity as usual.

Make sure to act soon to ensure your electricity supply remains uninterrupted!

https://www.eskom.co.za/eskoms-key-revision-number-rollover-project-reaches-a-3-million-milestone/#:~:text=Customers%20are%20urged%20to%20recode,area%20is%20being%20rolled%20over. 

Services We Offer

Making the switch to prepaid electricity can completely change the way you monitor your energy usage and cut costs.

SAVING per month is almost R950.00

It is important to open a new rates account after transferring to ensure a seamless transition and continued access to necessary services.

It is a wise decision to apply for a pensioner's rates rebate at the municipality as it can greatly alleviate your financial strain.

It is essential to promptly address any cases of overbilling at the municipality because of the time constraints set by the council's three-year bylaw.

Back Billing!

I get asked this question a lot! Can the council bill me for water from two years ago? The answer is yes. Councils are allowed to go back up to three years if there was an underbilling or overbilling on your account. 

Illegal Connection!

The city has increased the fines for illegal connections and electricity theft to R200 000 for individual and household accounts, and R10 million for business accounts. “In addition to these fines, we will also lay criminal charges and pursue recovery of lost income.

How does a payment arrangement work?

To set up a payment plan with a 10% down payment. The customer needs to acknowledge the debt and agree to pay it off within 24 installments. This plan helps the consumer to manage payments so they can avoid getting further into debt.

More to come!

Wait for more ....

Bypass Meters!

If you see someone illegally bypassing a meter to make an illegal water connection or if a meter is faulty, report it to Joburg Water on 0860 562 874.

More to come!

Wait for more ....

Well, one reason for this might be estimated meter readings. Let me explain.

You see, sometimes the folks who read your meters for the city can't get a reading for whatever reason. Maybe they couldn't access the meter, or it got replaced. So, instead of an actual reading, they guess what you might have used that month.

They try to make it fair, but sometimes they miss the mark by a lot.

This can lead to surprises when you get your bill. It might be higher than expected, or suddenly shoot up after months of paying less than you should.

So, next time you see an odd charge on your utility bill, it could be because of these estimated readings. It's just one of those little quirks of city life!

All rights reserved. Rates4U

City of Johannesburg, Gauteng Province