ACCOUNT INVESTIGATIONS
We assist homeowners, businesses and property managers with investigating municipal account discrepancies, billing errors and unexplained charges, helping identify issues and potential solutions.
What Is An Account Investigation?
A municipal account investigation involves reviewing your municipal account to identify billing errors, incorrect charges, meter discrepancies and other account-related issues.
Many property owners experience unexpected increases in charges, inaccurate readings or unexplained balances that can be difficult to resolve without specialist assistance.
Rates4U assists by analysing account information, identifying potential issues and helping clients understand the next steps required.
WHAT'S INCLUDED?
Billing Error Reviews
Reviewing municipal charges to identify possible billing errors.
Account Analysis
Detailed assessment of account history, charges and balances.
Overbilling Investigations
Identifying possible overbilling and excessive municipal charges.
Meter Reading Reviews
Verification of meter readings and consumption records.
Account Reconciliation
Comparing statements, charges and payment records.
Municipal Liaison
Communication with municipal departments during investigations.
Supporting Documentation
Collection and preparation of relevant supporting information.
Investigation Reports
Providing findings, recommendations and possible next steps.